Refund Policy

General Policy

All purchases made through Ginly AI are generally final and non-refundable unless required by applicable law.

Apple App Store Purchases

For purchases made through the Apple App Store, refunds are managed entirely by Apple. To request a refund, please visit Apple's support page at reportaproblem.apple.com or contact Apple Support directly.

Google Play Purchases

For purchases made through Google Play: • Within 48 hours of purchase: Request a refund directly through Google Play • After 48 hours: Contact us at ginlyaideveloper@gmail.com and we will review your request on a case-by-case basis

Exceptional Circumstances

We may issue refunds in exceptional circumstances, such as: • Technical issues that prevented you from using a purchased feature • Duplicate charges • Other situations at our sole discretion Please contact us with your purchase details and reason for the refund request.

Contact

For refund inquiries, contact us at: ginlyaideveloper@gmail.com Please include your order ID, purchase date, and reason for the refund request.